Office of Academic Success-Academic Support Services

At Chadron State College, faculty and staff work together to support student success through Eagles360, our campus communication and early-alert system. When a student appears to be struggling in a course or facing academic challenges, instructors can submit a concern through Eagles360. This notifies the Office of Academic Success, and a team member will reach out to the student directly.

During this outreach, an Academic Advisor will talk with the student about what’s going on, share available resources, and help create a plan to get back on track. Our goal is to provide support early and help students succeed in their courses.

If you are contacted by an Academic Advisor, please know that we are reaching out to assist you, answer questions, and connect you with tools that can help you thrive academically.

For Faculty and Staff

If you have a student you are concerned about, please complete a referral form here. All referrals will be contacted within 24 business hours. If you have questions after submitting the form, please contact Chantel Merchen- Director, Office of Academic Success at cmerchen@csc.edu, or by phone at 308-432-6381. 

Academic Success Coaches are peer students who are here to help you if you have recently been struggling in your courses at CSC. Some students are required to participate in Back on Track if they have recently been on academic suspension or probation, other choose to volunteer to participate in the program to learn new habits to help them academically.

Back on Track

If you are enrolled in EDUC 270- Back on Track, or decide to participate in the Back on Track program optionally, you can sign up to be paired with an academic success coach through the CSC Learning Lab to help them identify why you have struggled academically and try different strategies to improve.

Overview

The Back on Track (BoT) program is for all students on probation, suspension re-entry, or otherwise recommended. Students will complete an orientation, then work on weekly plans with peer mentors during up to ten meetings per semester.

Getting Started

If you are required to, or it is recommended that you participate in Back on Track, you will be contacted by your academic advisor, academic success coordinator, or the Director -Office of Academic Success. Once you've been contacted, please be sure to enroll in the EDUC 270-Back on Track 1 credit hour course. 

Please email Director of the Office of Academic Success Chantel Merchen, cmerchen@csc.edu for any questions you might have. 

What Students Say About Back on Track

"Honestly if I could recommend anything, it would be this course. There's a lot of different things that could be taught, so I can't just choose one. I also feel like most college students don't realize that 9 out of 10 student struggle and it's okay to need help."-Fall 2025 Student

"I would take this class over again. I liked having someone hold me accountable for my work and my deadlines and also helping me get better grades, and be a better person"-Fall 2025 Student

"Yes, I would take this course, in fact I would suggest this course to every student coming in that hasn’t been a student in a significant amount of time. It does exactly what the course is, it gets you back on track with your timing your goals everything. I loved this course."-Fall 2025 Online Student

"I can confidently say that I would absolutely take this course again. I think all students could benefit from this course, whether they are trying to get back on track or not. I think this course has so many helpful tools and brings lots of useful and beneficial insights that everyone could find gain from. This course offers guidance, confidence, reminders, skills, and tools that I needed to discover within myself and helped me do just that. "- Fall 2025 Online Student

Resources

Weekly plan form

Want to learn how to stay organized? Get motivated? Join us at one of our Student Success Workshops that are open to all CSC students!

Spring 2026 Workshops

Marketing Yourself on Paper: Cover Letter and Resume Workshop with Deena Kennell

 January 29th, 2026 11 AM-12 PM in Student Center, Scottsbluff Room

Notetaking & Study Skills Workshop

February 3rd, 2026 11 AM-12 PM Library Room 109

Building Your Academic Plan-Academic Advisors

February 10th, 2026 3 PM- 4 PM Student Center-Scottsbluff Room

Speed Interviews with CSC Alumni

February 18th, 2026 11 AM-1 PM Student Center Ballroom

What Makes a Great Leader?- Cpt. Andrew Hunt

March 3rd, 2026 11 AM-12 PM Student Center, Scottsbluff Room

Goals and Gratitude- Chelsea Turner LIMHP C-CPT

March 19th, 2026 11 AM-12 PM Student Center, Scottsbluff Room

Internships- How, When, Where?- Deena Kennell

April 9th, 2026 11 AM-12 PM Student Center, Scottsbluff Room

Holiday Stress Tips and Self Care with CSC Counseling Staff

Resume Building and Interview Tips with Chantel Merchen and Deena Kennell

You weren't able to attend one of our Student Success Workshops? No need to worry, you can do them virtually! We are now offering Virtual Student Success Videos for students to view at anytime that is best for them. Please click the links below to access our workshop information virtually and stay tuned for additional videos as they are created!